Boiler not working, no heating or hot water
- Property
- Flat 2, 7 Kings Road
- Reported by
- Sam, tenant
- Engineer
- Wed 21 Oct, 9am to 12pm
Property management software for UK landlords
Bellsoph deals with tenant problems, reads every document you send and stays on top of rent and certificates. Chat on WhatsApp or in your dashboard, and approve the important things with one tap.
Sam, tenant at Flat 2, 7 Kings RoadHi, the boiler's stopped working. No heating or hot water this morning.Sam has just reported a boiler breakdown, so I've set it as an urgent task.
Checked your home emergency policy
Claim started, engineer booked
Market data from official UK sources
When Sam's boiler stopped working, here's everything Bellsoph did, and the one tap it needed from you.
Boiler and heating breakdown. We will pay for an engineer to attend and repair the boiler, up to £1,000 a claim.
Hi Sam, sorry about the boiler. An engineer is booked for Wednesday 21 October between 9am and 12pm. Any problems, just reply here.
Talk to it like you'd talk to a good letting agent. It knows every property, tenancy, payment and certificate in your account.
Who hasn't paid this month?
Just Flat 2. £850 has been overdue since 1 October 2026. Want me to send Sam a friendly reminder?
Who looks after the garden at 9 Park Lane?
The tenant does. Clause 7.2 of the tenancy agreement says they keep it tidy.
The kitchen tap at 14 Elm Road is leaking
Logged as a repair for 14 Elm Road, due Friday 23 October 2026. I'll remind you on Thursday.
How much rent came in this month?
£4,180 so far in October, from 5 payments. Flat 2's £850 is still outstanding.
Is anything due for renewal?
The EICR at 9 Park Lane ran out on 2 October 2026. Want me to set an urgent task to get it re-tested?
Here's the plumber's invoice
Got it. £240 from Hartley's Heating, logged as a repair cost at 9 Park Lane and marked unpaid.
Upload a gas safety certificate or EICR and Bellsoph reads the dates and results, flags problems like an unsatisfactory EICR, and reminds you before anything runs out.
Create rent invoices, record payments as they come in and see exactly who owes what, part payments included.
Log a repair, give it a date and link it to the property, so nothing slips through the cracks.
Keep agreements, certificates and receipts with the right property. Bellsoph reads each one and fills in the details for you to check.
Upload a receipt and it is logged against the right property, ready for your reports at the end of the tax year.
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